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Privacy Policy

Privacy Policy

1. Introduction

Panama Publishing is committed to protecting your privacy and handling your personal information in a transparent and secure manner.

This Privacy Policy explains how we collect, use, store, and share your information when you interact with our website, services, email, and SMS communications.

We follow applicable data protection and messaging regulations, including A2P 10DLC (The Campaign Registry) requirements in the United States and Canada, where applicable.

2. Information We Collect

A. Personal Information

Information you voluntarily provide, including:

  • Full name
  • Email address
  • Phone number
  • Billing details (processed securely via payment providers)
  • Project or manuscript information
  • Any other information submitted through forms or communications

B. Usage & Technical Information

We may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Interaction data
  • Cookies and tracking technologies

This data helps us analyze website performance and improve user experience.

3. How We Use Your Information

A. Service Delivery

  • Managing your account
  • Delivering publishing services
  • Processing transactions
  • Providing project updates

B. Communications

We may send transactional messages (project updates, invoices, revisions), service notifications, and promotional messages (only where consent is provided). Communication may occur via email, phone, or SMS based on your preferences.

C. Website Improvement

We analyze usage data to improve website functionality, enhance service offerings, and optimize user experience.

D. Legal & Compliance

We may process data to comply with legal obligations, enforce agreements, and prevent fraud or misuse.

4. Sharing of Information

We do not sell your personal information.

A. Service Providers

We may share information with vetted third-party vendors who assist with payment processing, communication delivery, hosting and IT services, and project production support. All partners are contractually obligated to safeguard your data.

B. Legal Requirements

We may disclose information to comply with legal processes, respond to lawful requests, or protect company rights or safety.

C. Business Transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred as part of the business operations.

5. International Data Transfers

To deliver services efficiently, your information or project files may be processed by team members or service partners located in different countries. All such transfers are conducted under confidentiality agreements and appropriate data protection safeguards.

6. Opt-In & Opt-Out Rights

Opt-In

By submitting your contact details through our website or forms, you consent to receive communications related to active services, project updates, and optional promotional content (where selected).

Opt-Out

You may unsubscribe at any time:

  • SMS: Reply “STOP” to any message
  • Email: Click the unsubscribe link in emails
  • Direct request: Email us at info@panamapublishing.com

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including secure servers, encrypted data transmission, access controls, and periodic security reviews. While we follow industry best practices, no system can guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary to fulfill service obligations, maintain business records, and comply with legal requirements. When no longer required, data is securely deleted or anonymized.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the right to access your personal data, correct inaccurate information, request deletion, restrict or object to processing, and withdraw consent for marketing communications.

To exercise these rights, contact us at info@panamapublishing.com

10. Payment Data & Financial Security

Payments are processed through secure third-party payment gateways. Panama Publishing does not store full credit card details on its servers. We advise clients not to share sensitive financial information through unsecured channels such as email or chat.

11. Confidentiality of Client Work

All client content and project materials are treated as confidential. Your work may be shared internally or with production partners strictly for service delivery purposes and under non-disclosure obligations. We do not claim ownership of client-provided content.

12. Account Representatives & Pseudonyms

To maintain service continuity and operational efficiency, account representatives may use professional display names or pseudonyms. This practice is used solely for internal workflow management and does not affect service quality, accountability, or contractual obligations.

13. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to analyze traffic, improve functionality, and personalize user experience. You may disable cookies through your browser settings, though some site features may be affected.

14. Policy Updates

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with a revised effective date. Continued use of our services indicates acceptance of the updated policy.

15. Contact Information

Panama Publishing

Email: info@panamapublishing.com

Phone: +1 (213) 898-6195

Business Address: 601 S Figueroa St, Los Angeles, CA 90017